This support agreement template has 6 pages and is a MS Word file type listed under our business plan kit documents.
Sample of our support agreement template:
SUPPORT AGREEMENT This Support Agreement (the "Agreement") is effective [DATE], BETWEEN: [NAME OF THE COMPANY], (the "Company"), a company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] AND: [NAME OF THE CUSTOMER], (the "Customer"), an individual with their main address located at OR a company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] Collectively, the Company and Client shall be referred to as the ""Parties." WHEREAS, the Company shall provide the Customer with the support services for the [SPECIFY THE PRODUCT] (the "Support" or "Services"); WHEREAS, the Customer desires to obtain Support from the Company, and the Company is willing to provide the Services, upon terms and conditions hereinafter set forth; NOW, THEREFORE, in consideration and as a condition of the Parties entering into this Agreement and other valuable considerations, the receipt and sufficiency of which consideration is acknowledged, the Parties agree as follows: SUPPORT SERVICES The Company shall provide the Customer for the Term with the Support Services for [SPECIFY THE PRODUCT] as further set out in the Support Manual annexed hereinafter as EXHIBIT A. The Support Services shall start from the invoice date of the purchase of [SPECIFY THE PRODUCT] by the Customer. WARRANTIES The Company represents and warrants to the Customer that the Services shall be performed by suitably qualified and experienced personnel, using all reasonable skill and care and in accordance with all laws and regulations in force from time to time which are applicable to the Company as it pertains solely to the delivery of the Services. The Company warrants that it has full legal authority and capacity to enter into this Agreement with the Customer. The Company will only use the services in accordance with the obligations under this Agreement. The Company shall always during the term of this Agreement comply with and shall cause each of its affiliates to comply with the policies and standards of this Agreement for delivering the services. Each Party warrants that it has the right to enter into this Agreement and that its performance will not violate any agreement between it and any third party. OBLIGATIONS OF THE COMPANY The Company shall provide Support, as mentioned in this Agreement. The Company shall provide the Customer for the Term with the Support for the [SPECIFY THE PRODUCT] as further set out in the Support Manual. RELATIONSHIP It is understood by both the Parties that nothing in this Agreement will be construed as creating a relationship of partnership, joint venture, agency, or employment between the Parties. PAYMENTS For the performance of the Support and any Additional Services, the Customer shall pay to the Company the Charges of [SPECIFY THE AMOUNT] to be paid [MONTHLY or YEARLY]. It is agreed that the terms of this Agreement shall prevail over any terms that may be included in this Agreement. If the Customer fails to make any payment due to the Company under this Agreement by the due date for payment, then the Company may suspend the provision of Support. All Charges and taxes or any other applicable sales tax shall be paid by the Customer at the rate and in the manner for the time being prescribed by law. TERM AND TERMINATION The present Agreement shall come into force on the Effective Date hereof and shall remain in force for a period of [NUMBER OF MONTHS] months starting from the Effective Date hereof and shall terminate at the expiration of the term hereof. In the event of a noncompliance with any material term or condition of this Agreement by either Party, the other Party, in addition to any other remedies it may have, may terminate this Agreement by a written notice to the breaching Party specifying such non-compliance. This Agreement shall terminate automatically in [NUMBER OF DAYS] days unless the breaching Party cures the breach within such [NUMBER OF DAYS]-day period. The present Agreement shall be automatically terminated at the expiration of the period of the present Agreement unless the Agreement is renewed at the end of the mentioned term. However, both the Parties shall have the right to terminate the present Agreement by providing each other with a prior written notice of [NUMBER OF DAYS] days. Termination of this Agreement shall not release either Party from its obligations arising under this Agreement prior to the effective date of termination. LIABILITY
