How To Give Negative Feedback In A Positive Way

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HOW TO GIVE NEGATIVE FEEDBACK IN A POSITIVE WAY Negative feedback - it's never something you look forward to giving as a leader. However, that doesn't mean you shouldn't give it. Although it's difficult to say negative things about your employees' work, it's worth remembering that your staff can only thrive if you give them direction. Negative feedback is a method of giving your team members the tools they need to improve and get better at their jobs. According to one study, 83% of employees say they appreciate both positive and negative feedback. So, how do you give criticism in a way that's positive and beneficial? Be Direct The best approach is to be direct. The employee is more likely to listen to your comments if you're clear about what you want them to learn. Avoid the "feedback sandwich" common in many business environments, where you surround criticisms with compliments. Although it's nice to give some positive feedback to soften the blow, you want them to walk away with a clear vision of what they've done wrong and what they need to work on. Be specific about exactly what the issue is and what you want to change. You can ask the employee if they have any questions to help ensure their understanding. Try this: "I know you've been working longer hours lately, and we appreciate the effort, but the quality of your work is starting to slip. We need to find a way to get back on track." Encourage Self-Reflection Your feedback will likely be more effective if it doesn't feel like an attack. Rather than telling someone how disappointed you are in them, ask them to consider their own work and whether they would be happy in your shoes. Encouraging self-reflection pushes your staff to think more carefully about their behavior. In some cases, the employee might even be aware of the issue and give you some ideas on how they can improve. Employees will generally be more invested in their growth if they feel like they have an input, so it's important to listen to their ideas before you speak. Try this: "I know you've missed your sales targets this quarter, and that just isn't like you. Do you have any ideas on what went wrong?" Don't Make it Personal It's important to avoid any "personal" statements when you're giving criticism, because this is more likely to make your employees feel defensive. As tempting as it may be to say that you're disappointed in a team member's work, or that you were unhappy with something they did, try to focus on the job instead of yourself