How to Creating a Customer Service Strategy Template

This how to creating a customer service strategy template has 3 pages and is a MS Word file type listed under our business plan kit documents.

Sample of our how to creating a customer service strategy template:

Creating a Customer Service Strategy Standard Operating Procedure Department: Customer service Purpose: Having a strong vision and strategy for customer service is a critical component to the success of any organization. Organizations need to identify who are their customers, what they want and develop strategies to achieve those customers' requirements. Frequency: When needed Procedure: Create a clear customer service vision. Teach customer service skills. Assess customer needs. Hire the right employees. Set goals and hold people accountable. Reward and recognize good service. Capture customer feedback in real time. Definition/Explanation: Vision: Managers need to create and communicate the customer service vision to employees. Staffs need to understand the goals and vision off the organization for customer service. Make sure they understand their responsibility, to help achieve that vision. Skills: Employees who deal with customers should have some of those skills that will benefit in any customer service job whether they interact with customers in person, on the phone via email or online chat. The list includes but is not limited to: communication, listening, self-control, positivity, assertiveness, conflict resolution, empathy, depersonalization, humor and taking responsibility.