This hosting agreement template has 6 pages and is a MS Word file type listed under our software & technology documents.
Sample of our hosting agreement template:
HOSTING AGREEMENT This Hosting Agreement (the "Agreement") is effective [DATE], BETWEEN: [YOUR COMPANY NAME] (the "Corporation"), a company organized and existing under the laws of the [State/Province] of [YOUR STATE/PROVINCE], with its head office located at: [YOUR COMPLETE ADDRESS] AND: [CUSTOMER NAME] (the "Customer"), a company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] HOSTING AGREEMENT This Agreement (including its Exhibit [SPECIFY] and all other documents referenced herein) is entered into by [YOUR COMPANY NAME] ("The Corporation") and [CUSTOMER NAME] ("Customer") for the purpose of providing Customer with Web-based access to [YOUR COMPANY NAME]'s software specified in Exhibit [SPECIFY], including any updates, upgrades or revisions provided under this Agreement ("Software"), and certain other services relating to the processing of and response to online inquiries and messages ("Online Messages") received by Customer from its customers and other users of Customer's Web site ("Users"). PROVISION OF SERVICES Corporation will provide Customer with access, maintenance and related hosting services ("Hosting Services") to the Software installed on Corporation's servers and other equipment (the "Corporation System"). Customer agrees, as reasonably requested by Corporation, to provide Corporation with access to Customer's premises and equipment and to otherwise cooperate with Corporation in performing the services. During the term of this Agreement, Customer may obtain information ("Reports") regarding Customer's use of the Software and the quantity and handling of Online Messages routed to the Corporation System by accessing the Corporation System through a password-protected Web site made available by Corporation. Customer shall be responsible for maintaining the confidentiality of such passwords and shall permit only authorized employees of Customer to access the Corporation System. The Hosting Services, and the hosting fees specified in Exhibit [SPECIFY], do not include any deployment, training or other consulting or professional services which, if applicable, will be specified in a Statement of Work, signed by both parties, and incorporated herein by this reference. Customer Support Corporation will provide live telephone support to Customer [NUMBER] hours a day, [NUMBER] days a week by a trained Corporation in customer support representative. CUSTOMER'S RESPONSIBILITIES Customer agrees that it shall be responsible for providing and maintaining its own Internet access and all necessary telecommunications equipment, software and other materials ("Customer Equipment") at Customer's location necessary for accessing the Software and the Corporation System through the Internet. Customer agrees to notify Corporation of any changes in the Customer Equipment, including any system configuration changes or any hardware or software upgrades, which may affect the Hosting Services provided hereunder. The Corporation System is only to be used for lawful purposes. Customer agrees not to transmit, re-transmit or store materials on or through the Corporation System or the Software that are harmful to the Corporation System or Software, or in violation of any applicable laws or regulations, including without limitation laws relating to infringement of intellectual property and proprietary rights of others. To the extent that certain components of the Software may be downloaded to Customer's or User's computer as a result of accessing the Software as part of the Hosting Services, Corporation grants Customers a non-exclusive, non-transferable, limited license, with right to sublicense solely to Users, to use such Software only in connection with the Hosting Services. Neither Customer nor Users are otherwise permitted to use the Software, nor will Customer or Users disassemble, decompile or otherwise attempt to discern the source code of such Software. Customer agrees that, except as expressly set forth in this Section and in Section 11, it will not rent, lease, sublicense, re-sell, time-share or otherwise assign to any third party this Agreement or any of Customer's rights or licenses to access the Software or the Corporation System, nor shall Customer use, or authorize others to use, the Software, Hosting Services or the Corporation System to operate a service bureau. Notwithstanding the preceding sentence, Customer shall be permitted to provide access to the Corporation System to its employees and agents located worldwide. PROPRIETARY RIGHTS Except for the limited access right granted to Customer in this Agreement, all right, title and interest in and to the Software (including any and all modifications as a result of any implementation services rendered) and the Corporation System are and shall remain the exclusive property of Corporation and its licensors. Corporation acknowledges and agrees that the Online Messages are the property of Customer and that Corporation has only a limited right to use the Online Messages as set forth in the following sentence. Notwithstanding the foregoing, Corporation may access and disclose the Online Messages solely as necessary to provide the Hosting Services, to operate and maintain its systems, to comply with applicable laws and government orders and requests, and to protect itself and its customers. PRICING AND PAYMENT Customer agrees to pay the fees and other charges for the Hosting Services and other services provided under this Agreement as specified in Exhibit [SPECIFY] of this Agreement. CUSTOMER AGREES TO PAY FOR HOSTING SERVICES ON OR BEFORE THE [SPECIFY] DAY OF THE MONTH IN WHICH THE HOSTING SERVICES ARE PROVIDED, except that, with respect to Additional Fees (as defined in Exhibit [SPECIFY]), Corporation will invoice Customer for such Fees in the month after the month in which such fees accrue as provided in Exhibit [SPECIFY]. All amounts payable hereunder are exclusive of any and all taxes, and Customer is responsible for payment of such taxes (excluding taxes based on Corporation's net income). All prices are stated, and Customer shall pay, in [COUNTRY CURRENCY]. Payment received by Corporation after the due date shall be subject to a late fee equal to [NUMBER] and [PERCENTAGE %] percent per month, or, if less, the maximum amount allowed by applicable [YOUR COUNTRY LAW]. At the end of the initial [NUMBER]-year term of this Agreement and any subsequent [NUMBER]-year terms, Corporation may adjust the monthly fee payable under this Agreement by providing Customer written notice of such adjustment at least [NUMBER] days prior to the beginning of the new term. LIMITED WARRANTIES; DISCLAIMER OF WARRANTIES Corporation warrants and represents to Customer that (i) the Software will perform substantially in accordance with the documentation, if any, provided by Corporation to Customer, and (ii) the Hosting Services will be performed in a professional and workmanlike manner and in accordance with Section 2. In the event of Downtime (as defined in this Section below), as Customer's sole and exclusive remedy and Corporation's sole and exclusive liability, the monthly fee payable for the Hosting Services shall be reduced as follows: For the first [NUMBER] minutes of Downtime during Normal Business Hours or the first [NUMBER] hours of Downtime outside of Normal Business Hours ("Initial Downtime"), Corporation will credit Customer's account for [NUMBER] day of service. For each [NUMBER] hour period of Downtime per day in addition to the Initial Downtime, Corporation will credit Customer's account for [NUMBER] additional day of service. For the purposes of this Agreement, "Downtime" shall mean any interruption in the availability of Hosting Services to Customer (excluding scheduled interruptions of which Customer is notified [NUMBER] hours in advanced), only if such interruption is due either to:
