First-Line Supervisor or Manager, Administrative Support Job Description Template

This first-line supervisor or manager, administrative support job description template has 2 pages and is a MS Word file type listed under our human resources documents.

Sample of our first-line supervisor or manager, administrative support job description template:

Page 1 JOB DESCRIPTION FIRST-LINE SUPERVISOR OR MANAGER, ADMINISTRATIVE SUPPORT Brief description The position of first-line supervisor or manager (administrative support) consists of supervising and coordinating the activities of clerical and administrative support workers. Tasks • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems; • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action; • Implement corporate and departmental policies, procedures, and service standards in conjunction with management; • Interpret and communicate work procedures and company policies to staff; • Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes; • Recruit, interview, and select employees; • Resolve customer complaints and answer customers' questions regar