Employee Grievance Procedure

This employee grievance procedure template has 3 pages and is a MS Word file type listed under our human resources documents.

Sample of our employee grievance procedure template:

EMPLOYEE GRIEVANCE PROCEDURE Effective Date: [DATE] INTRODUCTION [YOUR ORGANIZATION'S NAME] is dedicated to providing a supportive and fair work environment for all employees. This Employee Grievance Procedure outlines the steps to address and resolve any concerns or grievances that may arise in the workplace. SCOPE This procedure applies to all employees of [YOUR ORGANIZATION'S NAME], including full-time, part-time, temporary, and contract employees. DEFINITIONS Grievance: A grievance is a formal complaint or concern raised by an employee about any aspect of their employment. Grievant: The employee who initiates a grievance. GRIEVANCE PROCEDURE STEPS Informal Resolution Employees are encouraged to resolve concerns informally, wherever possible. This means that if an issue arises, employees should initiate a conversation with their immediate supervisor or manager. Discussing the matter informally can often lead to a swift resolution, fostering a collaborative and supportive work environment. Formal Grievance In cases where an issue cannot be resolved informally or if the grievance involves the immediate supervisor or manager, employees have the option to submit a formal written grievance to the HR Department. This formal step ensures that more complex or sensitive grievances receive the attention they deserve. The written grievance should include essential details such as a clear description of the grievance, the desired resolution, and any supporting documentation or evidence. This formal documentation helps to initiate a structured and documented resolution process. Investigation The HR Department plays a pivotal role in addressing formal grievances. They will conduct a thorough and impartial investigation to examine the facts surrounding the grievance. This may include conducting interviews with the involved parties and reviewing relevant documents. The goal of the investigation is to gather all necessary information to make an informed and fair decision. This investigative process ensures that all parties are heard and that the resolution is based on a complete understanding of the situation. Resolution Following the investigation, the HR Department will communicate the resolution to the grievant in a timely manner. If the grievance is substantiated, appropriate actions will be taken to address the issue and prevent its recurrence. By promptly communicating the resolution, we aim to provide closure and maintain transparency, thereby contributing to a healthy and supportive work environment. APPEAL PROCESS Appeal Process: At [YOUR ORGANIZATION'S NAME], we understand that not all employees may be fully satisfied with the initial resolution. To ensure a fair and just process, we provide an appeal process. If the grievant remains dissatisfied with the resolution, they have the right to appeal to a higher authority within the organization, such as a senior manager or the CEO. This mechanism allows for an impartial review of the grievance and provides a final opportunity for a different perspective on the matter. Final Decision: The decision made by the higher authority during the appeal process will be considered final