Customer Service Script Template

This customer service script template has 2 pages and is a MS Word file type listed under our sales & marketing documents.

Sample of our customer service script template:

CUSTOMER SERVICE SCRIPT Customer service scripts should be seen as guidelines rather than strict, word-for-word templates. Adapt the script to the specific needs of your organization and train your customer service team to use it effectively while maintaining a natural and empathetic conversation with customers. INTRODUCTION/GREETING: [Start with a friendly greeting, and introduce yourself or your team.] "Hello and welcome to [YOUR COMPANY]! My name is [NAME]. How are you today?" ESTABLISHING RAPPORT: [Ask for relevant information regarding their file.] "Can I start by getting your name, please?" IDENTIFYING THE ISSUE: "Thank you, [CUSTOMER'S NAME]. How can I assist you today? Please describe the issue or question you have." ACTIVE LISTENING: [Listen carefully to the customer's issue or question.] "I'm here to listen and help. Let me make sure I understand your concern correctly..." PROVIDING SOLUTIONS: