Customer Service Agreement Template

This customer service agreement template has 3 pages and is a MS Word file type listed under our sales & marketing documents.

Sample of our customer service agreement template:

CUSTOMER SERVICE AGREEMENT This Customer Service Agreement (the "Agreement") is entered into effect as of [DATE], BETWEEN: [COMPANY NAME], ("Company"), a corporation organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] AND: [CUSTOMER NAME], ("Customer") an individual with their main address located at: [COMPLETE ADDRESS] SERVICES PROVIDED 1.1 The Company agrees to provide customer service and support as described in the service plan or contract entered into by the Customer. The services may include but are not limited to: Product Support: Assistance with product inquiries, troubleshooting, and technical support. Billing Support: Assistance with billing inquiries, payment processing, and account management. General Inquiries: Responses to general questions about products, services, or policies. SERVICE AVAILABILITY 2.1 The Company agrees to provide customer service during the hours specified in the service plan or contract, subject to any agreed-upon exceptions. 2.2 The Customer acknowledges that there may be occasional service interruptions due to maintenance, system upgrades, or unforeseen circumstances. The Company will make reasonable efforts to minimize any such interruptions. CUSTOMER OBLIGATIONS 3.1 The Customer shall provide accurate and complete information to facilitate effective service and support. 3.2 The Customer shall treat Company representatives with respect and professionalism and refrain from any behavior that could be considered abusive or offensive. QUALITY OF SERVICE 4.1 The Company will make reasonable efforts to provide efficient and effective customer service and support. 4