This customer service action form template has 2 pages and is a MS Word file type listed under our sales & marketing documents.
Customer Service Action Form Use the following form to help create your own internal company customer satisfaction information and action sheet. Customize it to reflect the types of products and/or services that you offer. Consider carefully both the routing of the form through the company and when you should personally get involved. Hopefully, your employees should be able to handle many situations without involving you directly. For example, if you deal in merchandise and the wrong items are shipped, your employees can quickly ship the right goods and arrange for a pick-up of the erroneous order. But if the goods are custom made, or if it is your biggest customer, you might want to be part of the problem resolution process from the outset. And you will want to have the form routed to you last. That way, you can review the types of issues being raised and see how your employees have resolved them. Make it clear to your employees that this form is not just window dressing: it is an important part of your business' efforts to satisfy your customers. Every employee should have a supply of these to get the ball rolling when faced with a situation that he or she cannot resolve
This customer service action form template has 2 pages and is a MS Word file type listed under our sales & marketing documents.
Customer Service Action Form Use the following form to help create your own internal company customer satisfaction information and action sheet. Customize it to reflect the types of products and/or services that you offer. Consider carefully both the routing of the form through the company and when you should personally get involved. Hopefully, your employees should be able to handle many situations without involving you directly. For example, if you deal in merchandise and the wrong items are shipped, your employees can quickly ship the right goods and arrange for a pick-up of the erroneous order. But if the goods are custom made, or if it is your biggest customer, you might want to be part of the problem resolution process from the outset. And you will want to have the form routed to you last. That way, you can review the types of issues being raised and see how your employees have resolved them. Make it clear to your employees that this form is not just window dressing: it is an important part of your business' efforts to satisfy your customers. Every employee should have a supply of these to get the ball rolling when faced with a situation that he or she cannot resolve
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