This crisis management plan template has 16 pages and is a MS Word file type listed under our business plan kit documents.
Sample of our crisis management plan template:
Crisis Management Plan Your business slogan here. Prepared By: [YOUR NAME] [YOUR JOB TITLE] Phone 555.555.5555 Email info@yourbusiness.com www.yourbusiness.com Statement of Confidentiality & Non-Disclosure This document contains proprietary and confidential information. All data submitted to [RECEIVING PARTY] is provided in reliance upon its consent not to use or disclose any information contained herein except in the context of its business dealings with [YOUR COMPANY NAME]. The recipient of this document agrees to inform its present and future employees and partners who view or have access to the document's content of its confidential nature. The recipient agrees to instruct each employee that they must not disclose any information concerning this document to others except to the extent that such matters are generally known to, and are available for use by, the public. The recipient also agrees not to duplicate or distribute or permit others to duplicate or distribute any material contained herein without [YOUR COMPANY NAME]'s express written consent. [YOUR COMPANY NAME] retains all title, ownership, and intellectual property rights to the material and trademarks contained herein, including all supporting documentation, files, marketing material, and multimedia. BY ACCEPTANCE OF THIS DOCUMENT, THE RECIPIENT AGREES TO BE BOUND BY THE AFOREMENTIONED STATEMENT. Table of Contents Table of Contents 3 1. INTRODUCTION 4 1.1 Overview 4 1.2 Purpose 4 1.3 Goals 4 1.4 Objectives 5 2. Roles and Responsibilities 6 2.1 Employer Responsibilities 6 2.2 Employee Responsibilities 6 3. Crisis Management Plan 8 3.1 Crisis Identification 8 3.2 Crisis Response 9 3.3 Risk Analysis 11 3.4 Emergency Contacts 11 4. Action Plan 14 4.1 Key Personnel 14 4.2 Post-Crisis Assessment 14 5. Implementation 15 5.1 Month 1 15 5.2 Subsequent Months 15 INTRODUCTION 1.1 Overview A Crisis Management Plan (CMP) gives a detailed breakdown of how to respond to critical situations. It's a detailed plan that prevents negative impacts on the profitability, operating ability, and reputation of an organization. CMPs are important for business continuity teams, crisis management teams, emergency management teams, and damage assessment teams. They are vital for avoiding or minimizing damage and providing direction relating to resources, communications, and staffing. 1.2 Purpose The sole purpose of this document is to provide a structured methodical framework for [YOUR COMPANY NAME]'s Crisis Management Plan. With this plan, the different teams responsible can refer back to it and update it frequently when necessary. When a crisis occurs in [YOUR COMPANY NAME], the team checks off the important steps to take for a proper response. This document will help in preventing or reducing loss in a crisis situation. It's also designed to effectively and efficiently manage the effects of a crisis. 1.3 Goals Following the completion of this document, you will highlight the goals and priorities with your organization and develop a plan to achieve such goals. These goals can include any of the following: Identifying crisis management team members Establishing monitoring systems and practices to help detect early warning signals of any possible crisis situation Providing a list of major emergency contacts Identifying important procedures to respond to a crisis Identifying emergency assembly points suitable for employees Knowing the criteria that determines if a crisis has occurred 1.4 Objectives The primary objective of a Crisis Management Plan is providing a coordinated response during a crisis. This document provides a clear plan for employees and management to avoid or prevent mistakes that may exacerbate the situation. It highlights the staff responsible for certain tasks and the appropriate actions to take. Roles and Responsibilities Ensure that the roles and responsibilities for both employer and employees are clear, in order to avoid misinterpretations during a crisis. Remember, the more detailed your Crisis Management Plan, the better your response to a crisis and the safer your company remains. 2.1 Employer Responsibilities [YOUR COMPANY NAME] has a team in place for crisis management. The roles and responsibilities of the team can take different forms, depending on the nature of the crisis. Here are some imperative roles and responsibilities during any crisis: Policy and process management Leveraging technology Employee service and benefit programs Talent and succession planning Communication and employee relations Employee service and benefit programs 2.2 Employee Responsibilities As much as it's [YOUR COMPANY NAME]'s responsibility to respond adequately during a crisis, employees have imperative steps to take and relevant strategies to employ. Proper crisis management helps the organization and the employees to cope with different times and situations in the appropriate way. The major responsibilities of an employee in crisis management include: Achieving targets and sensing early signs of a crisis to warn fellow workers Encouraging effective communication during emergency times Avoiding rumors about products and the company Relying on accurate information and avoiding guesses Working as a team or single unit during emergency situations
