This cloud service agreement template has 11 pages and is a MS Word file type listed under our business plan kit documents.
Sample of our cloud service agreement template:
CLOUD SERVICE AGREEMENT This Cloud Service Agreement (the "Agreement") is effective [DATE], BETWEEN: [SERVICE PROVIDER NAME] (the "Provider"), a company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its principal place of business located at: [COMPLETE ADDRESS] AND: [CUSTOMER NAME] (the "Customer"), an individual/entity organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its principal place of business located at: [COMPLETE ADDRESS] WHEREAS, the Provider offers cloud-based services, and the Customer wishes to use the Provider's services under the terms and conditions set forth in this Agreement; NOW, THEREFORE, in consideration of the mutual covenants and promises contained herein, the Parties hereto agree as follows: DEFINITIONS Cloud Services: The term "Cloud Services" refers to the hosting, storage, and software services provided by the Provider, accessible remotely by the Customer via the internet, as described in Schedule A attached to this Agreement. Service Level Agreement (SLA): The term "Service Level Agreement" refers to the agreement attached in Schedule B, outlining the Provider's commitment to uptime, performance, and support. Customer Data: The term "Customer Data" refers to all data, content, files, and other information uploaded, stored, or processed by the Customer using the Cloud Services. SERVICES PROVIDED 2.1 Cloud Service Offering: The Provider agrees to provide the following Cloud Services to the Customer: [DESCRIBE CLOUD SERVICES OFFERED, e.g., data storage, application hosting, SaaS, infrastructure services.] 2.2 Access to Services: The Provider will provide the Customer with login credentials and the necessary technical specifications to access the Cloud Services. The Customer is responsible for maintaining the security of login credentials. 2.3 Service Availability: The Provider agrees to provide access to the Cloud Services 24/7, subject to any scheduled maintenance or interruptions due to force majeure. The Provider's obligations regarding uptime are detailed in Schedule B. TERM AND TERMINATION 3.1 Term: This Agreement shall commence on [START DATE] and continue for a period of [NUMBER OF YEARS/MONTHS] years/months (the "Initial Term"). Upon expiration of the Initial Term, the Agreement shall automatically renew for successive terms of [NUMBER OF YEARS/MONTHS] years/months unless terminated by either Party. 3.2 Termination by Either Party: Either Party may terminate this Agreement by providing [NUMBER OF DAYS] days' written notice prior to the end of the Initial Term or any renewal term. 3.3 Termination for Cause: Either Party may terminate this Agreement immediately if the other Party breaches a material obligation under this Agreement and fails to cure the breach within [NUMBER OF DAYS] days of receiving written notice. 3.4 Effect of Termination: Upon termination of this Agreement, the Provider shall disable the Customer's access to the Cloud Services, and the Customer shall promptly return or destroy any proprietary materials belonging to the Provider. FEES AND PAYMENT 4.1 Service Fees: The Customer agrees to pay the Provider the fees for the Cloud Services as specified in Schedule C (the "Fees"). Fees are based on the service level selected by the Customer and shall be invoiced on a [MONTHLY/QUARTERLY/ANNUAL] basis. 4.2 Payment Terms: The Customer agrees to pay each invoice within [NUMBER OF DAYS] days of the invoice date. Late payments will incur a late fee of [PERCENTAGE]% per month until the outstanding balance is paid in full. 4.3 Additional Charges: The Provider may charge the Customer for any additional services requested by the Customer that are outside the scope of the original Cloud Services, such as increased storage or additional support services. Such charges shall be invoiced in accordance with the applicable rates in Schedule C. ' CUSTOMER RESPONSIBILITIES 5.1 Use of Cloud Services: The Customer agrees to use the Cloud Services in accordance with applicable laws and regulations. The Customer shall not use the Cloud Services to store or transmit any unlawful, infringing, or harmful content. 5.2 Data Backup: While the Provider may perform regular backups of Customer Data as specified in Schedule A, the Customer acknowledges that they are responsible for maintaining backup copies of all critical data stored within the Cloud Services. 5.3 Security Obligations: The Customer is responsible for maintaining the confidentiality of login credentials and ensuring that only authorized personnel access the Cloud Services. DATA PROTECTION AND PRIVACY 6.1 Ownership of Customer Data: The Customer retains ownership of all Customer Data stored within the Cloud Services. The Provider shall not access, use, or disclose the Customer Data except as required to perform the services under this Agreement or as required by law. 6.2 Data Protection Measures: The Provider agrees to implement reasonable technical and organizational security measures to protect the Customer Data from unauthorized access, use, or disclosure. The Provider's data protection policies are detailed in Schedule D. 6.3 Data Breach Notification: In the event of a data breach that affects the security of the Customer Data, the Provider agrees to promptly notify the Customer and take necessary actions to mitigate the breach. CONFIDENTIALITY 7.1 Confidential Information: Both Parties agree to maintain the confidentiality of any proprietary or confidential information obtained during the course of this Agreement, including business practices, technology, and Customer Data. 7.2 Non-Disclosure: Neither Party shall disclose any confidential information to third parties without the prior written consent of the other Party, except as required by law. WARRANTIES AND REPRESENTATIONS 8.1 Provider's Warranties: The Provider represents and warrants that it has the necessary rights, authority, and expertise to provide the Cloud Services as described in this Agreement. 8.2 No Warranty on Third-Party Services: The Provider makes no warranty, express or implied, regarding the performance of any third-party services, software, or applications used in conjunction with the Cloud Services. 8
