Checklist Developing Services

This checklist developing services template has 1 pages and is a MS Word file type listed under our sales & marketing documents.

Sample of our checklist developing services template:

CHECKLIST Guidelines for Developing Service Standards Here is a checklist for you to follow when developing or evaluating your own service standards: Are they stated clearly and completely in writing? (When you state your standards in writing, it shows you are serious about their implementation.) Do you have a method to keep the service standards constantly in front of the employees whose job it is to deliver those standards? (This is a good place to have lots of posters, signs, and coffee mugs and buttons to remind everyone of the standards, especially at moment of customer contact.) Are they observable and measurable? (Only what you can see, hear or measure can be stated as behavioral standards.) Are they able to be attained by the majority of the employees? (Impossible goals will just decrease morale.)