Call Center Supervisor Job Description Template

This call center supervisor job description template has 2 pages and is a MS Word file type listed under our human resources documents.

Sample of our call center supervisor job description template:

JOB DESCRIPTION CALL CENTER SUPERVISOR Brief description The position of call center supervisor consists of supervising and coordinating the activities of the call center and administrative support workers. Tasks Assist with the development of strategies to increase overall productivity rates; Configure system parameters, external servers, agent types and privileges, diversions, call codes; Coordinate meetings, focus groups & coaching to improve performance; Effectively explain calling techniques and procedures to callers; Enforce call center regulations and policies; Maintain knowledge of all service tasks/programs, as well as system and telecommunications capabilities; Manage the day-to-day activities of the workers and evaluate their performance; Prioritize assignments, following-up to ensure task completion; Provide feedback and training to ensure successful caller performance; Represent the needs and issues of callers to higher levels of management. Qualifications and requirements