This call center and telemarketing agreement template has 4 pages and is a MS Word file type listed under our sales & marketing documents.
Sample of our call center and telemarketing agreement template:
CALL CENTER AND TELEMARKETING AGREEMENT This Agreement for Call Center and Telemarketing Agreement (the "Agreement") is made and effective the [Date] BETWEEN: [YOUR COMPANY NAME] (the "Corporation"), a company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [YOUR COMPLETE ADDRESS] AND: [COMPANY NAME] (the "Call Center"), a company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] WHEREAS [YOUR COMPANY NAME], (the "Corporation" hereinafter) desires to sell the Corporation program via telemarketing (among other methods) and to utilize the services of outside call center(s); and WHEREAS [COMPANY NAME], (the "Call Center" hereinafter) maintains a separate and distinct business as a call center able to handle all aspects of telemarketing including payment processing and as a broker who can supervise other call centers; and WHEREAS Corporation and Call Center have agreed upon the terms of their business relationship; NOW, THEREFORE, for good and valuable considerations, the receipt and adequacy of which are hereby acknowledged, the parties, intending to be legally bound, agree as follows: Call Center shall serve as a call center to handle inbound and outbound telemarketing calls for Corporation. The Term of this Agreement shall commence on the date hereof and shall continue for [NUMBER] years, subject to automatic renewals of the Term for successive [NUMBER]-year periods, unless either party terminates this Agreement by giving the other party written notice of said termination at least [NUMBER] days prior to any desired termination date. The Term may also be terminated by either party (a) in the event of a material default hereunder by the other party, which default is not cured within [NUMBER] days after notice of the default is given by the party seeking to terminate the term and (b) by either party immediately upon the institution by or against the other party of insolvency, receivership, or bankruptcy proceedings, upon any assignment for the benefit of the other party's creditors, or upon the other party's dissolution or ceasing to do business. Upon termination, each party shall remain liable for any amounts due or accrued as of the effective date of termination of the term, and for any and all covenants contained herein. During the term of this Agreement Call Center and its contracted call centers shall not serve as a call center or handle any marketing, inbound or outbound, directly or indirectly, for any other legal services program other than Corporation's. Call Center shall follow all approved scripts and marketing tools as provided by Corporation. All marketing tools and scripts must be pre-approved in advance by Corporation. Call Center shall handle all payment processing and shall collect the membership fees from each membership sale it facilitates. Call Center shall also handle all refunds due to member cancellations within Corporation's refund policies. Corporation shall supply Call Center with all pertinent program information including membership fee charges when necessary. Call Center shall send all enrolled member information as well as cancellation information to Corporation on [SPECIFY DAY] of each week in an [SPECIFY] acceptable format as detailed in Exhibit [SPECIFY] attached hereto and incorporated herein by this reference. Call Center shall send Corporation the appropriate member fees on [SPECIFY DAY OF THE WEEK] of each week. Such funds shall be sent via [SPECIFY]. The member fees are set forth in Schedule [SPECIFY], attached hereto and incorporated herein by this reference. All renewal memberships obtained on an outbound effort by Call Center shall be priced in accordance with Schedule [SPECIFY]. For fees collected on an annual basis by Call Center, all fees shall be submitted to Corporation on a lump sum basis. For fees collected on a monthly basis by Call Center, fees shall be remitted to Corporation as collected monthly. All fees shall be remitted in accordance with Section 7 above. Corporation shall be responsible for all fulfillment of new member materials. Call Center warrants that it shall conduct its business in accordance with all applicable State and Federal law. Corporation and Call Center acknowledges and agrees that each party has a legitimate business interest in protecting its proprietary information from abuse and agrees that the restrictions set forth herein are reasonably necessary to protect such legitimate business interests. Each party acknowledges that during the Term, it shall have access to the confidential information and trade secrets of the other, consisting of, but not limited to, customer lists and information concerning each other's methods of operations, regulatory status, attorney lists, systems, products, customer lists, agent lists, membership information and other such proprietary business information. For purposes of this Agreement, "confidential information" means any confidential or other proprietary information disclosed by one party to the other under this Agreement, except information that (a) is public knowledge at the time of disclosure, (b) was known by the receiving party before disclosure by the disclosing party, or becomes public knowledge or otherwise known to the receiving party after such disclosure, other than by breach of a confidentiality obligation, or (c) is independently developed by the receiving party.
