Call Center Agent_Outbound_Market Research & Surveys Job Description Template

This call center agent_outbound_market research & surveys job description template has 2 pages and is a MS Word file type listed under our human resources documents.

Sample of our call center agent_outbound_market research & surveys job description template:

Page 1 JOB DESCRIPTION CALL CENTER AGENT – OUTBOUND MARKET RESEARCH & SURVEYS Brief description The position of call center agent (outbound market research & survey) consists of conducting telephone surveys or interviews, explaining objectives and procedures to interviewees, compiling and recording results and data from interviews and surveys. Tasks • Collect data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand; • Compile, record, code results and data from interviews or surveys; • Deal with unpleasant, angry, or discourteous individuals; • Devise and evaluate methods and procedures for collecting data, such as surveys, opinion polls, or questionnaires, or arrange to obtain existing data; • Explain survey objectives and procedures to interviewees; • Identify and report problems in obtaining valid data; • Identify and resolve inconsistencies in i