Call Center Agent_Inbound_Technical Support Job Description Template

This call center agent_inbound_technical support job description template has 2 pages and is a MS Word file type listed under our human resources documents.

Sample of our call center agent_inbound_technical support job description template:

Page 1 JOB DESCRIPTION CALL CENTER AGENT – INBOUND TECHNICAL SUPPORT Brief description The position of call center agent (inbound technical support) consists of being the first line of contact for users with technical issues and providing hardware and software technical support. Tasks • Alert supervisors when there is an absence of information in the Knowledge Base; • Analyze customer problems and research solutions using the Knowledge base software; • Assist less experienced representatives, as necessary; • Diagnose customer issues through process of elimination by asking probing questions; • Document issues appropriately based on existing guidelines; • Explain service contract provisions to dissatisfied customers; • Provide easily understood answers adapted to the customer situation; • Provide hardware and software technical support; • Receive inbound customer calls, chats and Email inquiries; • Suggest new content for kno