Call Center Agent_Inbound_Customer Service & Orders Job Description Template

This call center agent_inbound_customer service & orders job description template has 2 pages and is a MS Word file type listed under our human resources documents.

Sample of our call center agent_inbound_customer service & orders job description template:

JOB DESCRIPTION CALL CENTER AGENT INBOUND CUSTOMER SERVICE & ORDERS Brief description The position of call center agent (inbound customer services & orders) consists of interacting with customers to provide information in response to inquiries about products and services, taking orders, analyzing customer problems, and handling and resolving complaints. Tasks Alert supervisors when there is an absence of information in the Knowledge Base; Assist less experienced representatives, as necessary; Develop and maintain knowledge of all services and equipment offered by the company; Establish and maintain effective relationships with customers by gaining their trust and respect; Explain service contract provisions to dissatisfied customers; Keep current with program information, trends and developments in your field; Keep records of customer interactions and transactions; Obtain details of complaints and account cancellations; Offer alternative solutions with the objective of retaining customer business; Utilize a variety of systems and web-based tools to research & resolve customer issues. Qualifications and requirements