Call Center Agent_Inbound_Customer Service & Orders Job Description Template

This call center agent_inbound_customer service & orders job description template has 2 pages and is a MS Word file type listed under our human resources documents.

Sample of our call center agent_inbound_customer service & orders job description template:

Page 1 JOB DESCRIPTION CALL CENTER AGENT – INBOUND CUSTOMER SERVICE & ORDERS Brief description The position of call center agent (inbound customer services & orders) consists of interacting with customers to provide information in response to inquiries about products and services, taking orders, analyzing customer problems, and handling and resolving complaints. Tasks • Alert supervisors when there is an absence of information in the Knowledge Base; • Assist less experienced representatives, as necessary; • Develop and maintain knowledge of all services and equipment offered by the company; • Establish and maintain effective relationships with customers by gaining their trust and respect; • Explain service contract provisions to dissatisfied customers; • Keep current with program information, trends and developments in your field; • Keep records of customer interactions and transactions; • Obtain details of complaints and acco