24h Cancellation Policy Template

This 24h cancellation policy template has 2 pages and is a MS Word file type listed under our human resources documents.

Sample of our 24h cancellation policy template:

24H CANCELLATION Policy Your appointments are very important to the [COMPANY NAME] team. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hours notice for cancellations or rescheduling of appointments. Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list miss the opportunity to receive services. Therefore, we have a strictly enforced 24 hours cancellation and rescheduling policy. Please note, as of [DATE] the following cancellation / missed appointment policy is in effect: Confirmation of appointment Clients receive email or text message appointment reminders. These reminders are set up through the client profile in the [COMPANY NAME] booking system. These reminders are sent out [SPECIFY BUT MUST BE MORE THAN 1 DAY] days before the appointment time. We confirm by email or text message from our online appointment scheduling software because we know how easy it is to forget an appointment booked several months or week ago. From this confirmation email, you have the option of the following at no charge: Confirm your appointment; Reschedule/change/modify your appointment; Cancel your appointment from your; Inform by email to any changes or problems; Call our customer service department. Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointment, which result in a cancellation fee. Not receiving an electronic notification of your appointments from us [NUMBER] day before your appointment is not sufficient reason to miss an appointment. We send reminders as courtesy, but clients are responsible to keep or cancel their appointment regardless of whether they receive a reminder or not. A link to automatically upload the appointment to your calendar is provided on every electronic confirmation. If you are uncertain when your next appointment with [COMPANY NAME] is, please contact us to check or login to your profile where your upcoming appointments are listed. Cancellation of appointment